If you are using a Dell, Acer, Lenovo, or HP laptop running Windows 10 20H1 with Intel Audio and you are unable to see the microphone in ARC Genesis but can see the microphone as an audio device you will need to check your laptop’s drivers for Intel Smart Sound Technology for USB Audio and disable this driver temporarily.


For most systems, these drivers can be found under Device Manager > System Devices 
Look for:

Intel Smart Sound Technology (Intel(R) SST) OED
Intel Smart Sound Technology (Intel(R) SST) Audio Controller

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Once you disable these drivers, please also uninstall the ARC Microphone under “Audio Inputs and Outputs” and disconnect the microphone. From here, restart your laptop and reconnect the microphone to your laptop, ARC Genesis should now see the microphone.